Return Policy

At Loreoe, we strive to provide you with the best shopping experience possible. We understand that sometimes a product may not meet your expectations or may arrive damaged. That's why we have implemented a comprehensive return policy to ensure your satisfaction.

30-Day Hassle-Free Returns

We offer a 30-day hassle-free return policy on all our products. If you are not satisfied with your purchase, you have 30 days from the date of delivery to initiate a return. Whether you changed your mind, received a defective item, or simply don't love the product, we've got you covered.

Easy Return Process

Returning a product at Loreoe is a breeze. Here's how it works:

1. Contact our Customer Support Team: To initiate a return, simply reach out to our friendly and knowledgeable Customer Support Team. They are available 24/7 and will guide you through the process. You can reach them via email, phone, or live chat. Please have your order number and relevant details ready for a smooth return experience.

2. Return Authorization: Once you've contacted our Customer Support Team, they will provide you with a return authorization number (RA number) and detailed instructions on how to proceed. This number is essential for processing your return, so please ensure it is clearly marked on the package.

3. Pack and Ship: Carefully pack the item you wish to return in its original packaging, if possible. If the original packaging is no longer available, please use suitable packaging to protect the item during transit. Remember to include all the original accessories, manuals, and any other items that came with the product.

4. Drop off or Schedule a Pickup: You can choose to drop off your return package at any convenient shipping location or schedule a pickup with our trusted shipping partners. We recommend using a trackable shipping method to ensure that your return reaches us safely.

5. Quality Inspection and Refund: Once we receive your return, our dedicated team will conduct a thorough quality inspection to ensure that the item is in its original condition. Once the inspection is complete, we will issue a refund to your original form of payment. Please note that it may take a few business days for the refund to reflect in your account.

Terms and Conditions

To ensure a smooth return process, please keep in mind the following terms and conditions:

1. Eligibility: To be eligible for a return, the item must be in its original condition, unused, and in its original packaging. Returns that do not meet these criteria may be subject to a restocking fee or may be refused altogether.

2. Non-Returnable Items: For hygiene and safety reasons, certain products are non-returnable. These include but are not limited to personal care items, intimate apparel, and perishable goods. Please refer to the product description or contact our Customer Support Team for more information.

3. Return Shipping Costs: Unless the return is due to an error on our part, the customer is responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the safe arrival of your return.

4. Damaged or Defective Items: If you receive a damaged or defective item, please contact our Customer Support Team immediately. We will arrange for a replacement or refund, depending on your preference.

5. Refunds: Refunds will be issued to the original form of payment used during the purchase. Please note that it may take a few business days for the refund to reflect in your account, depending on your financial institution.

At Loreoe, we value your satisfaction above all else. We are committed to resolving any issues or concerns you may have with your purchase. If you have any questions or need further assistance, please do not hesitate to reach out to our dedicated Customer Support Team.

Shop with confidence and enjoy your shopping experience at Loreoe.com!